Kirali Web Services (“Kirali”, “we”, “us”)
6th Floor, Urbtech NPX, Sector 153, Noida – 201310, Uttar Pradesh, India
Version 2.0 | Effective date: 13 October 2026

These Terms of Service apply to every client who buys services from Kirali (“you”, “Client”): website design and development, hosting, domains, SSL and maintenance, SEO, PPC advertising, social media marketing, branding and identity design, growth strategy and analytics, and related technology services. Please read them carefully. By accepting a quotation, proposal or agreement, by clicking “I agree” on our website, by replying “I accept” by email, or by paying an invoice, you agree to these Terms.

1. Our Contract with You

Your contract with us consists of: (a) any signed or accepted Service Agreement or Scope of Work; (b) the accepted quotation or proposal; and (c) these Terms. If they conflict, the documents earlier in this list prevail. Anything not agreed in writing (email, signed document or accepted online form) is not part of the contract.

2. Electronic Acceptance

You agree that acceptance by electronic means, such as an online form, email reply, OTP verification or e-signature, is valid and binding. We keep a record of your acceptance (date and time, IP address, browser details, email address and the version of the document accepted) and may rely on it as evidence. A copy is emailed to you and to us.

3. Scope, Changes and Revisions

  • We will deliver what is described in the accepted quotation or Scope of Work.
  • The number of revision rounds depends on your package. Extra revisions are charged at Rs. 500 per hour.
  • Requests that go beyond the agreed scope (new pages, features, integrations or redesigns) are treated as change requests and quoted separately. We start such work only after you approve the quote in writing.

4. Client Responsibilities

  • Provide content, images, logos, credentials and approvals on time. Delay on your side extends timelines and may change costs.
  • Give approvals at each stage in writing (email or WhatsApp).
  • Make sure that everything you supply (text, images, trademarks, software, data) is yours or properly licensed and does not infringe anyone’s rights. You are responsible for any claim arising from it.
  • Keep your logins, hosting and domain accounts secure and tell us promptly of any suspected misuse.

5. Payment Terms

  • Advance: 50% of the project fee is payable before work starts. The remaining 50% is payable before final delivery and handover, unless the accepted quotation sets a different milestone schedule.
  • Recurring services (hosting, maintenance, SEO, PPC management, social media, renewals) are billed in advance for the period, with the due date shown on the invoice.
  • All fees are exclusive of GST and other taxes, which are charged as applicable. Payment is made by bank transfer, UPI or Razorpay.
  • Late payment: amounts unpaid after the due date carry interest at [18]% per annum, calculated daily until payment. We may also pause work and services as set out below.
  • Third-party costs (domain, hosting, SSL, plugins, themes, stock media, advertising spend, paid tools) are not included unless the quotation says so, and are paid by you.
  • Advertising budgets are paid directly to Google, Meta or the relevant platform and are separate from our fee.
  • Timelines begin only after we have received the advance and the content or access we need.

6. Non-Payment, Suspension and Release of Work

  • Ownership of the designs, code and deliverables (other than your own content) passes to you only after full payment of all amounts due for them. Until then they remain our property and we grant you only a limited right to review them.
  • Final files, source code, admin credentials, domain or hosting transfers and go-live are released only after full payment.
  • If an invoice stays unpaid for 7 days after the due date, we may, after giving you written notice by email or WhatsApp, pause work and suspend services such as hosting, email, maintenance and campaigns until the dues are cleared. We are not liable for any loss caused by a suspension made in line with this clause.
  • We may refuse new work while earlier invoices remain overdue.

7. Delivery and Acceptance

When we deliver a milestone or the final work, we will notify you in writing. Please review it and tell us in writing about any material defect within 7 days. If we do not hear from you within 7 days, or if you use the work live, the delivery is deemed accepted. After acceptance we will fix defects that fall within the agreed scope; new requests are change requests.

8. Third-Party Services and Providers

  • Our services depend on third parties we do not control, such as hosting and data-centre providers, domain registrars and resellers, DNS and CDN providers, payment gateways, email services, plugin and theme authors, and platforms like Google, Meta and WhatsApp.
  • Their own terms and service levels apply. Where we resell or arrange a third-party service, our role is to set it up, coordinate it and raise and follow up issues on your behalf. We do not guarantee their uptime, security or performance beyond what the provider itself provides.
  • If a third party suffers an outage, error, breach or policy change, we will inform you and work towards a fix, but we are not responsible for the third party’s failure. Any credit we receive from the provider for that failure will be passed to you in proportion to your share of the service.

9. Hosting, Domain and Maintenance Services

  • Hosting, email and maintenance plans run for the period on the invoice and are renewed only after payment. Renewal reminders are a courtesy; it remains your responsibility to renew on time.
  • We aim for reliable service but do no guarantee uninterrupted or error-free operation. For downtime caused by us, your sole remedy is a pro-rata credit or extension for the period affected.
  • Planned maintenance may cause short interruptions.
  • Backups: unless your plan expressly includes backups, you are responsible for keeping your own copies of your website and data. Where backups are included, they are provided on a reasonable-efforts basis and restoration is not guaranteed.
  • If hosting or a domain is not renewed, it may be suspended and your data may be deleted after [30] days following the expiry date. We are not liable for any loss of data or domain after that.
  • Domains are registered in the name and details you provide. You are responsible for keeping those details accurate.

10. Marketing Services (SEO, PPC, Social Media)

Search rankings, traffic, leads, sales and advertising results depend on factors outside our control, including search-engine algorithms, platform policies, competition, your market, budget and website. We do not guarantee any particular ranking, number of leads, sales or return on investment. Platform rules may change or an ad account may be restricted; we will help you respond but are not responsible for platform decisions.

11. Intellectual Property and Portfolio

  • After full payment, you own the final deliverables created specifically for you (excluding third-party materials and our pre-existing tools, frameworks and code libraries, which we license to you for use with the deliverables).
  • Third-party assets (stock images, plugins, themes, fonts) stay under their own licences, and licence fees are yours to pay.
  • We may show the finished work in our portfolio and case studies unless you object in writing.

12. Confidentiality

Each party will keep the other’s non-public business information, data and credentials confidential, use it only for the project, and not disclose it to third parties without written consent, except to staff and providers who need it to perform the services under confidentiality duties, or where the law requires. This does not apply to information that is public or independently known.

13. Data Protection

We handle personal data as described in our Privacy Policy. If you give us personal data of your own customers or staff, you confirm that you have the right to do so and are responsible for having any consents or notices that the law requires.

14. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, revenue, business, goodwill or data, or for the failure of any third-party service.
  • Our total liability to you for any claim arising out of a service is limited to the fees you actually paid us for that service in the [3] months before the claim arose.
  • Any claim must be notified to us in writing within 15 days of when you became aware of the issue; otherwise it is waived to the extent the law allows.
  • Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct.

15. Indemnity

You will compensate us for losses, claims and costs (including reasonable legal fees) arising from content or materials you supplied, your breach of these Terms, or your misuse of the deliverables or services.

16. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, such as natural disaster, war, strike, epidemic, government action, power or internet failure, cyber-attack, or failure of third-party infrastructure. Payment obligations for work already done are not suspended.

17. Termination

  • Either party may end the contract by giving 15 days’ written notice.
  • We may end it immediately if you breach these Terms and do not fix the breach within 7 days of written notice, or if you are unreasonably unresponsive for more than 30 days.
  • On termination you pay for all work done and costs incurred up to that date. The advance is non-refundable to the extent of work done and costs incurred; see our Refund & Cancellation Policy.
  • After you pay all dues, we will hand over the deliverables paid for.

18. Disputes and Governing Law

These Terms are governed by the laws of India. The parties will first try to settle a dispute in good faith by discussion for 15 days after written notice. If it is not settled, they will, where practicable, try mediation before going to court. Subject to that, the courts at Noida (Gautam Buddha Nagar), Uttar Pradesh have exclusive jurisdiction. Nothing in this clause removes any statutory right you or we may have, such as a claim under the MSMED Act, 2006.

19. General

  • Notices may be given by email to the address in the agreement or on our invoices, or to [email protected], and are treated as received one business day after sending.
  • Entire agreement: the contract is the whole agreement and replaces earlier discussions on the same subject.
  • Assignment: you may not transfer the contract without our written consent.
  • Severability: if any clause is found invalid, the rest remains in force.
  • No waiver: a delay in enforcing a right is not a waiver of it.
  • Changes: we may update these Terms. The version for your project is the one in force when you accepted it, unless you accept a newer version or the change is required by law.